A personal introduction
Hello from Richard & Jane Filing
We’re a couple based right here in Australia with more than a decade of experience running a successful online business. We experience your business from the customer’s perspective, both online and in person, and identify practical ways to make it better.
With your authorisation, we visit discreetly as ordinary paying diners. We review the welcome, food, drinks, service, payment and farewell. Staff are not told we are conducting an assessment. Visits are arranged according to location and availability. Travel costs may affect the quoted price.
Richard & Jane Filing
The full report
Your restaurant through a guest’s eyes
Choose a part of the report. Open “How to fix it” when you want the full steps.
What to fix first
The three most important things to fix
Start with these three changes. Each link opens the steps.
Option 1
You do it
Follow the steps with your team or website provider.
Option 2
We can do it for you
Ask us about suitable website or email changes. We will agree a separate price first.
Our approach
A personal, practical check
This public sample shows the report from a Complete Customer Experience Check. For clients, we check the website and visit with the owner’s permission. Client reports are private and are not shared with other restaurants.