Practical advice from experienced online business owners
We're Richard and Jane Filing. For more than a decade, we've built and run WomensGolf.com, a successful online membership business serving thousands of paying members.
We know firsthand how important it is to attract customers, make websites easy to use, communicate clearly and give people reasons to return.
Now we're bringing that practical experience to independent businesses.
Get Your Free Online Customer Experience Check
We look at your website or booking listing, room and property information, booking process and arrival details.
We'll personally examine your online customer experience and email you a short, personalised report showing:
- What we found.
- Why it matters.
- How you could improve it.
You'll receive two or three useful findings and practical suggestions.
This is a private, manually prepared, online-only assessment. It is not an automated website scan or a public Google or Facebook review. The free check does not include a physical visit.
Free. No obligation.
Currently available in Sydney, Newcastle, Canberra and Wollongong.
Request your free check
See what your report could look like
These examples use a fictional restaurant to demonstrate how we explain our findings and practical suggestions.
See a Sample Free Check →Want the complete picture?
The free check covers your online experience. Our paid Complete Customer Experience Check goes further, including an authorised, discreet visit by Richard and Jane where practical and agreed with you.
For your property, we assess the booking, pre-arrival communication, arrival, room experience, facilities, departure and follow-up.
You'll receive a practical report explaining what works, what could be better and how to improve it. You can carry out the improvements yourself or request separately quoted assistance with suitable website, booking and customer communication changes.
Visits depend on our practical operating area, availability and prior agreement. Travel and any service costs are agreed in advance; we do not promise visits outside our operating area without prior arrangement.
Garden Bistro is a fictional restaurant demonstration of our reporting approach.
See the Full Garden Bistro Report →